User Guides: Overview

This section brings together materials that help users get started with Liner and understand the core features of the platform. Here you’ll find setup instructions, interface overviews, and step-by-step guides for beginning work in the system.

What you’ll find in this section

• Service overview: a brief introduction to Liner’s main features and how the contact center works within the system.
• Quick Start: a minimal set of steps to help you begin — creating an order, adding operators, configuring dialing, and making the first calls.
• Page-by-page documentation: detailed descriptions of all sections, including analytics, monitoring, orders, leads, work schedule, utilities, and settings. Each guide explains the purpose of the page, its key elements, and available actions.

All materials are grouped by topic and mirror the structure of the Liner interface. It’s recommended to start with the service overview and the Quick Start guide, then move on to the pages you need — this will simplify navigation and help you achieve results faster.

Note

This section is updated as new features appear in Liner, ensuring that users always have access to up-to-date information.