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Call Statuses

Note

A call status is the outcome of a single phone attempt with a lead. The status is saved right after the attempt ends. For more about how call statuses differ from lead statuses, see 👉 Differences Between Call Status and Lead Status.

Liner comes with a set of built-in call statuses you can use from day one. As you work with leads, you might want to add more detailed reasons for unsuccessful calls — for example, no answer, picked up and dropped, busy, or number in blacklist.

Each call status is linked to a lead status. When a call is finished and you select a specific call status, the system automatically assigns the corresponding lead status.

To create or manage call statuses, go to Parametres → Call statuses.

General Information

The page shows a list of all call statuses and includes a search bar. After reading this article, you’ll know how to:

  • find a specific call status,
  • create a new call status or edit an existing one.

Managing Call Statuses

Call Status List

Each status in the list includes:

  • Title — the system ID is shown in parentheses,
  • Sort — defines the order in which the status appears,
  • Required comment — shows whether a comment must be added when selecting this status,
  • Lead status — the lead status linked to this call status,
  • Status type — system or custom,
  • Show to agent — whether the status is available to agents,
  • Show to AI-agents — whether the status is available to AI agents,
  • Actions — edit button.

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🔸 Searching for a Call Status

To find a status, type its name or system ID into the Search field. The list will narrow down to the matching items.

🔸 Creating a Call Status

To add a new call status, click Create call status.
You can find more details about creating statuses here 👉 Quick Start.

🔸 Editing Call Statuses

  • To edit a status, click the pencil icon in the Actions column.

    call-statuses-2.png

    The Symbolic code field is locked for editing, as it’s used internally in the database and cannot be changed.

  • Call statuses cannot be deleted — you can only hide them from agents in the settings.