Call Quality Criteria

The Parametres → Call Quality Criteria page is used to manage the list of criteria that moderators use to evaluate calls. This page is where the criteria themselves are configured — their names, order, and penalty percentage — not the evaluation results.

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Criteria list

The list shows all created quality criteria. For each criterion, the following information is displayed:

• Title — the criterion used to evaluate a call,
• Sorting — the position of the criterion in the evaluation interface,
• Penalty percentage — the penalty applied when an error is recorded for this criterion,
• Date updated — the date and time when the criterion was last modified,
• Date Create — the date and time when the criterion was created,
• Action — edit and delete buttons.

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How to add a criterion

1. Open Parametres → Call Quality Criteria.
2. Click Create criterion.
3. Fill in the fields:
   • Title
   • Sorting
   • Penalty percentage
4. Click Create.

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How to delete a criterion

1. If needed, enter the criterion name in the search field.
2. In the criterion row, click the delete action.
3. In the confirmation window, enable the toggle I am in a clear and sober mind.
4. Click Delete.

Note

When a criterion is deleted, it disappears from the list but remains in already saved evaluation results.

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